Refund Policy
Thank you for shopping at SMVKD TRADING (OPC) PVT LTD. We want to ensure that you are completely satisfied with your purchase. This refund policy outlines our procedures for processing refunds and the circumstances under which refunds may be issued. Please read this policy carefully before making a purchase from www.smvkd.com
- Eligibility for Refunds:
Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a refund based on your preference.
Incorrect or incomplete orders: If you receive an incorrect or incomplete order, please notify us immediately. We will rectify the error by sending the missing items or arranging for a replacement. - Refund Process:
To request a refund, please follow these steps:
Contact Us: Send an email to akstealeaf@gmail.com with your order number and a description of the issue.
Return Authorisation: If your request is approved, we will provide you with a return authorisation and instructions on how to return the product.
Return the Product: Return the product in its original packaging, including all accessories and documentation, within 7 days of receiving the return authorisation.
Processing Time: Once we receive the returned product, we will inspect it and notify you of the status of your refund. Refunds are typically processed within 5-7 business days.
- Non-Refundable Items:
Please note that certain items are non-refundable:
Opened, used, or consumable food products like opened tea packs
Digital Products: Digital downloads or gift cards are non-refundable.
Customised or Personalised Items: Products that have been customised or personalised are non-refundable unless they are defective or damaged.
- Shipping Costs:
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
